Your satisfaction is our priority. If you're not entirely satisfied with your purchase, we're here to help with our simple returns and refunds process.
You have 7 days from the delivery date to claim a return or replacement.
Replacement or refund covers manufacturing defects and shipping damages.
Refunds are processed within 3-7 business days directly to your mobile wallet or bank.
To be eligible for a return, exchange, or refund, your item must meet the following criteria:
Contact our support team within 7 days of delivery. Provide your order number, invoice number, and explain the reason for the return. Attach clear photos or the unboxing video showing the issue.
Once approved, you can drop off the product at our collection point or ship it back to us via a reliable courier. We will cover the return shipping cost if the return is due to our fault (defective or wrong item).
Our quality control team will inspect the product within 48 hours of receipt to verify the claimed issue and ensure the item meets return criteria.
If approved, we will ship a replacement unit or issue a refund according to your preferred payout method.
Refunds will be credited to the original account used for payment or via mobile financial services (MFS):
Certain products cannot be returned or exchanged under any circumstances:
